SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mungoya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good! Prodact. Stable and a very good quality.
Yes, it worked fine, and if the vinyl comes on inside, it can be straightened like a memory foam mattress and used right away. It's nice to thin and make it. There are a little scratches, so I'm a little scared when the dogs come down, but it'll be okay if they adapt. It protects from slipping well and there is no slide on the sole.
Perfect
great
Good quality, fast delivery, very satisfied
It seems a bit slippery, but when a dog goes up, it goes up comfortably, and when it goes down, it jumps like a slide. I think I'll have to use it to find out, but the bed is high, long, and good.
I was proud to see the person just jumping on the bed and adjusting it little by little to see if they needed time to adapt. Currently, only in urgent cases, they do not use cushions and run, but most of them do use cushions and go down on the bed.
Arrived great and really good
Nice stairs
The delivery is fast and you sent it in 3 layers of vacuum packaging, sturdy packaging. Thank you.
Happy with the dog stairs my dachshunds can comfortably climb up on to my bed now
Fantastic article! Firm but soft at the same time. Exact to the description. The cover fits like a glove to the filler, it is fully adapted to the inner foam. The zipper will help me to be able to remove the fabric and wash in the washing machine. My old dog, A 15-year-old beagle, will serve both to get on and off the sofa (it is a little high), and to access my bed, for which it has a perfect height. It perfectly bears the weight of my beloved pet, and helps her to be able to access places that now, unfortunately, due to her age are inaccessible. Many thanks to the seller, who sent it to me very quickly. Recommended to the 100%
Perfect for bed height. The 2.7kg puppy is scared because it has a little slanting. But you're up there.
Super valuable 👍👍👍 and five star Quality
First of all, it was fast for overseas delivery. It is convenient because it is not necessary to put it separately because it is compressed and delivered with a cover at all. But should I say the slopes are steep than I thought... The dog's skull is bad, so I ordered it. It's going.
Perfectionum, excellent quality, stable does not move when the bitch rises and decreases, very recommends the relationship with the seller was good, the package came with a courier until the house, packed in vacuum.