Due to the large size of the product, we need to u…
Due to the large size of the product, we need to use vacuum compression for transportation. After disassembly, the product should be left to stand for one day until the sponge rebounds and recovers. The longer the standing time, the better the rebound effect.
This product should be left to stand for one day
We need to wait for the sponge to fully rebound and expand before installing the shell.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Everything is great.
It's good. It came crumpled, but after leaving it for about 2 hours, it straightened out. There's no strong smell, and it's good.
Fast delivery, good quality, thank you! 🙏
The floor anti-slip is not very good, but the quality is solid. I will buy another one
It arrived two days ago and now i can place the cover allover it. I 'm curious if my little dog will climb this 'mountain'. It has the good measures although. The seller sent it immediately and it came in good condition to my home in belgium and in due time. I'm very please with the good service and with the good item. Thank you very much!
It's been about two days. Thank you for using it well. There was no smell. It's so light that it moves well, but it's been about two days. Thank you for using it well. There was no smell. It's so light that it moves well.
Very practical
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It goes up perfectly fine. As expected, the stairs are purchased from Ali. The cat goes up while chatting the windmill and chatting the tab dance. Buy this as well as a innovative tap test, your cat dances while you dance
Received quickly, after a few hours the steps find their shape, perfect.
It's a memory foam material, so it can be restored to its original state It's good that the fabric on the outside gets dirty and can be washed off. It's so special that the wool dog has gone down right away from the day it was delivered.
Good
Excellent, it fulfills its function and arrived very fast. All perfect
Pretty good. With large dogs is not the best option.
I am very satisfied with the purchase! The delivery is fast. My Chihuahua now easily climbs on the bed. Inside foam. The case is not very perfectly sewn, but if you do not look at it normally, especially for the price. Thank you very much☺️
It's solid. Sponge is more solid than 40 in height. Height 40 or this is not a big difference. Box tape when packing I thought the sponge was flat because it was small because it was dried. I do it. It's good.
That's good.
Looks good my dogs like it a lot!