The package is folded and compressed for shipment. There are creases on the received goods, and they will rebound and recover after being left for 24-48 hours
The package is folded and compressed for shipment….
Product Details
Shipping & Payment
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mungoya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reviews
(18 reviews)
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Why Buy From Us
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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Ok
It's fine, as described. for light-weight dogs.
Perfect
I liked it, it arrived quickly.
I'm still exploring it, but I think it will improve soon if I adapt.
Excellent quality/price ratio! My little dog was impressed at first, thinking that I would put him in an obstacle before understanding that I wanted to help him. 😂
Excelent product. Received without any issues before the estimated date. I am very happy with the purchase. Thank you
Honestly, it took my dog a day to adapt, but now he is looking for the staircase to go anywhere.
Very practical
the cables are very pleased
Second one that I buy. Very good quality. The first one is already 4 years old. My poodles are already 10 years old, it's hard for them to come up to their chairs and my bed. I'm afraid they'll go down by jumping because they may suffer injuries due to age.
My dog loved it, especially for me. I don't have to help him climb the sofa anymore.
Everything consistent with the auction description. You have to wait a while for the stairs to return to the original shape, remove the cover earlier.
Really good item for its cost. It need a day for reach its natural form and can appear a bit soft ( pay attention if your dog is heavy, can be not applicable). Actually it works for my chihuahua
It gets very crushed, but maybe it straightenes apart from that ok
I was fairly dubious at first. The steps arrived very missshaped and had quite a few dents in them. I thought the product was damaged. After 25 hours, most of its shape came back. After 48 hour's it's exactly as it should be. The first photo is bow the others are how it arrived. I'm pleased with the product now.
The product is not bad, but it arrived all wrinkled, after a couple of days it straightened out, but not completely. Price - quality does not match
Bad luck arrived but after removing the package he returned to its original oven. He does his job. Excellent value for money.