Product Details
Shipping & Payment
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mungoya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reviews
(16 reviews)
Write a Review
Why Buy From Us
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Recommended For You
Recently Viewed
Recommended For You
Recently Viewed
Worldwide Shipping
Hassle Free Returns
100% Secure Checkout
back to top
Beautiful, very good quality
It arrived much earlier than expected, the measurements match the description, resistant material
Great quality product, pity not on my dog
It fit perfectly for a 2-year-old Border Collie.
Good material but not possible to put the hood. The size is good but a little too small. If you entered two size, I recommend the plus large size. Here 4XL for my dog. I could have taken 5XL
I strongly advise, Kan Corso is perfect
Very good. Good material, I put it on my dog one rainy day and it was perfect, it was also going as with him he did not want to take it away
Beautiful!!! It suited my dog very well. Although the ppio did not like anything, he has already gotten used to it and is happy with his raincoat suit
The dog's coat fits perfectly! Great value for money, I recommend it.
Great quality, everything is stitched nicely, the size fits, it will be suitable for a golden retriever 6 months old, super!
It's cute, cute and cute (it's our dog haha) I was worried even after reading the reviews, but the hat part is also small. It's not easy to wear, but it's not difficult to wear because the dog doesn't hate to wear clothes. However, if the dog doesn't want to wear clothes, it would be quite difficult to wear.
Great quality! Really pleasantly surprised by thickness of the fabric and the great shape of the product.
Good
very cute, it was a little long but still very pretty and useful, I should have ordered a size smaller, it weighs 25 kg.
It looks as described and measurement is correct. We have just tried it on. The dog "froze" and would not move. But i suppose we can make it work for the heavy rain.
Overall quality is good. However, this coat doesn't cover below side. If your dog is "low rider" like my corgi, would suggest to find other solutions