SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mungoya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item as described by the seller. My dog loved it, she spent a lot of time chewing on her new toy. It seems to be safe, as the wood is ground and does not create splinters that can be swallowed and become dangerous.
fast delivery, the order is as described, arrived on vacuum, my dogs really liked it, but they gently froze it in the day
I bought it at a cheap price using coins on Ali. There is a similar odor from a tree. Is it normal for this to happen? I'm not sure because I didn't actually look at the coffee tree. I will use it well. I will buy it again later.
Very good
As described
It was delivered sooner than expected. It looks like a hard tree has been cut off. It seems difficult to play with the dog because it is too young. I haven't given it to my dog yet. I hope you played well.
I purchased the product at a low price using coins. I like it and it's smiling. It smells good. I got something on it and washed it with water. It's big, big, and it's okay. It's not stiff. I gave it to you as a 3-month toy and you like it.
We arrived quickly, in a vacuum package. She gave one корgy that never paid attention to the brushes, and it's even still accurate)
Taking HL, looking like will be a little. VIST for amstafa not too long) if it is good, good rolling pins, ale mʼyakyi
Dog loves it
as described
It's small and durable.
Arrived wet and mouldy, needed to scrub with vinegar and boiling water prior to giving to dog. Dog likes it though
My dog tastes it very well... he did a short process straight away... it was very cheap and quick
Like
Great for dogs who love to chew all the time! My babes is 1 1/2 years old and loves to chew wood and other hard objects. This is perfect for him!
Perfect, size as described
I thought my dog would be crazy because he always comes home with a stick from the street but no. My dog covers it for a while and then it is back somewhere. It's not his favorite thing, but I can't pack it out of it either.