SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mungoya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a good cutter, but it doesn't last as long as the seller promises. I was thinking of giving it only 4 stars but depending on the country you live in and how much they charge for a hair cut for a dog with a couple of uses of the machine it may be paid by itself. I will update later that you can use it so many times and that the machine takes so long to lose efficiency.
Very fair sellers
Arrived in Australia in good condition. This is the 2nd time buying this product. The 1st product was working well until the dog ate the charging cable, the suppliers did not answer my question about ordering just another cable, so I bought a whole new product again. Supplier needs to make more effort in answering questions which equals great customer care.
Aún no try, but it's a good pinta.
Very good does not hurt or the dogs
great, I recommend it
Excellent machinery took me 15 minutes to cut my dog's penis.
Excellent service, very fast deliveries, items arrive in good condition, don't worry about any damage, instant tracking.
This item arrived fine for me and I have used it twice. My dog was very good with the cut. The rechargeable battery lasts 2 cuts, as a beginner it lasted that long for me. 👍🏽
Excellent machine
Fast delivery, good quality razor meets my expectations. Yorka managed to warn on the required length, which was not easy on my previous machine - positive rating
Excellent, for now everything is fine...
great
Very good.
Paw scissors not included very good, battery life is like 2 - 3 hours
Excellent product for cutting dog hair
Used with the factory charger, very good machine, does not heat up too much, and the dog has not suffered any damage. Highly recommended! !
good quality is seen. I consider that it has a medium sound. Load well. I haven't tried my dog yet
Very easy to use and cut the hair very well, not pity the pet... Recommended to the supplier ..
Sufficiently strong and with sharpened blades to cut my dog's hair, the battery lasts for a while, the charging is very slow.