SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mungoya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as described, had to use last night on kitty and they are GREAT! easy to clip even thicker fur and having the led light makes everything easier since there's no shadowing because of it. very well made, HIGHLY recommend!
Fast delivery
I ordered it for a cat so that you can remove small tassels. I haven’t tried it yet, but it’s externally inspiring trust; the quality of the material is not bad. I recommend the product and seller
Nice rechargeable pet trimmer. Thanks.
It's so good to come in to the rechargeable type The dog's essential system! The sound or vibration is not great, so I'm calm.
arrived a little beat up the box but the trimmer was in perfect condition, was already charged too and used it on my kittens furry paws lol didn't harm my cat in any way too and arrived early
Great item and fast shipping! would recommend the seller!!!
High quality products, highly recommended, very good description
works great
They work great. My dog trim his hair on his feet
I love this simple to use item
super easy to use, exactly as pictured
Arrived fast, well packed, complete, running and even with a loaded pile ready for use. Is just perfect. It is easy to use, practical and safe for the pet (even if they move)!! The only unfortunate thing was that the oil reached the middle (and that the nozzle has a plastic cap) and in the instructions it does not say with which other oil to replace it. Outside of that is an excellent product. I forgot to take a photo before starting the process but I leave my dog's leg in the middle of the cut and already finished. Highly recommended device and seller.
Works great, easy to use, easy to charge, easy to clean. Works nicely and accurately
loved how easy it is to use and that it is rechargeable. loved the guard it helps with the little pup nails.
Goes very well, no hurt, volume ok
Bought the battery one by mistake so I repurchased this rechargeable one. Haven’t tried but I know I really liked the battery one so this will most likely be better
Good quality. Trims clean & smoothly. Not very loud, pet was comfortable with use in short time.
worked great :)