SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mungoya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it
Great
This device works wonderfully for my dog, offering an impressive range that really catches his attention. I appreciate the feature that produces multiple beeps, which is especially useful when training more than one dog. Since i've started using it, my dog has transformed—he listens much more attentively now, unlike before when he would often ignore me. The sound is exceptionally clear and audible, making it an effective tool in our training routine.
Great quality and fast shipping
👍 👍
Very good
Thank you so much. 😊
so far everything is fine. very strong current discharge at the maximum level. I do not recommend using the maximum effect level on the dog by electric charge
Works very well. Dog responds to the signals well, have only used the shock mode once to stop her from going after another dog, that worked good. Most of the time i use the sound to call her back, when shes out in the field, it 's gonna take a bit of training, but it's beginning to show progress.
nice product 👌 works perfectly
not perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but usefulnot perfect but useful
Good product. Quick delivery
As described, came on time. Charging it ready to use
out of 4 different types this is the best one I've bought, now I'm ordering another for my other two pets Cane Corso mix
Perfectly works better than expected we only use the sound but that is completely sufficient. The range is very good and the quality is also right. I would buy the part again immediately. Shipping did not take 14 days
Works very well. Charge on the collar lasts for quite some time. Mostly a week or so.
Excellent and quality product clear explanation of the product is easy to use and seller gives excellent service regarding delivery from the moment of order took about a week to reach me by the packaging mail was not damaged and reached intact without any delay there was no delay Note that the explanates the explanation that the method of using a clear and understandable reading product for the application recommends the product itself came without new damage and not used without scratches and without easy defects to assemble and simple operation according to the instructions
Works great on my two dogs
love it works great. item is exactly as described. easy to use. great training aid. will recommend to freinds.