Product Details
Shipping & Payment
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mungoya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reviews
(14 reviews)
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Why Buy From Us
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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This was one of the most beautiful collars I've ever bought for my cat! I was surprised because she is even prettier in person than in the product photo. Despite that, I had some concerns: I didn't like the closure very much, I found it a bit difficult to open and take it off her neck, but luckily, she didn't mind and used it normally. She liked it so much that she used it a lot, and one of the pieces came loose, but it's easy to fix with a quick stitch. Overall, I loved the purchase!
The quality is okay for the price. It could be prettier but it works well
nice
I loved it and she loved it, it looks beautiful and the quality is very good.
It was too big, I have to wait for it to grow, but it is very cute.
Very nice
This is pretty
All good, thank you
It's too big, but nice for my cat, it doesn't fit small cats, only for 6 months, but it's pretty.
The fabric is silk, I preferred a different quality but the necklace is pretty
A nice pink color sits on my cat ball I wish to buy a collar of her a pamphon Chloe really love it recommends everyone who wants to buy a collar of princesses to his cat and meets everything. It's really fast packed properly. It's amazing how accurate…… Cheap price and very worth! !!!!! Very recommends everyone who wants to buy a collar for his cat with a sweet bell can be downloaded if you want a good good quality seller is always available in a short time packed good thank you for a happy holiday people a good year thank you very much………………………………………………………………………………………………………………………………………………………………………………………………………………………………… Thank you very much dear people there are no like you in the world broke Israelis and buy the Koller I write in the cararraar we were waiting for you just better to buy here than in Israel. The………………… Good luck will have my life drop more difficult what to do this way please don't go to sleep this year it's not good for you now now have a cute sweet sweet kittens close Israel Israel Israel.
Pretty and made with soft fabric
Very nice I look perfect to my kitten
Obroża Super, polecam