SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mungoya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I highly recommend it, practical and ready to use. 👌
excellent and good quality
It doesn't let me upload a photo, but it's made of good material. I bought it for a 3 and a half kilograms chihuahua. It's wide in case you put a coat on it, for example, but it can be adapted by picking up the straps. The only thing is that it seems a bit ripped off due to the closures, but I really like it. It's very pretty. I hope you don't bother and get used to it.
It's exactly as described, it fits very well, just like your dog. I suggest using it in a small rod, with a very good material and it looks comfortable.
Very pretty and of good quality
Well made, small, and fits my Chihuahua, the strap is very simple.
Great material. Completed. Perfect
I recommend great harnesses, the dog is satisfied, super solid material, they don't believe, they have squeegee. I recommend it again
Arrived in time and was exactly what i ordered. Haven't used it yet but i will let ya know how it works out
It's pretty good, the rings are metallic, which makes it better. I have a 5kg and a half pincher, but it is a bit big even though the straps make it more tight.
I'm very happy with it
Exactly I liked it
Sturdy bib, excellent material, recommended. Perfect fit for a 3.50kg toy! Recommended! !
It fits my jack russell very well, i am very surprised with the quality. It is far better than the one i brought at pet stock
Nice dog harness, fits almost perfectly in my little dog. Amazing fast shipping, arrives two weeks earlier than i expected.
Good recommended product as described
fits perfectly, very happy with it
Outstanding service and fast delivery product looks amazing. Very good quality and arrived in great condition. The price for the item is worth very penny and i am very interested in buying more from this seller.