SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mungoya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cats love it
Very durable and my cats love it
My cats like to carry this around
This is the cutest thing ever and my cat loves it. She will literally post with it until it runs dead. I'm definitely going to but a couple more to really have fun with her.
I bought a 90-degree USB-C adapter hoping for more practicality, but the experience was frustrating. The product has a compact design and seemed resistant, but the fitting is not firm. On some devices, the charging fails with any movement, making the use unstable. Furthermore, the delivery through Ajum Express was terrible. The deadline was already long, but they still delayed it. The tracking did not update and the service was useless. When it finally arrived, the packaging was crushed and poorly taken care of. The delivery person simply threw the package at the door without even touching the doorbell. Researching, I saw that many people had similar problems. Ajum Express does not respect customers and is not committed to the quality of the service. If possible, avoid this carrier, as frustration is not worth it. The adapter could be useful if it had a more stable connection, but with this problem, it ends up being an unreliable accessory. I do not recommend and would not buy again. Ksksksksksks
Perfectly
Simple, slightly heavy toy. Has a little jingle to it. Seems to be of great quality. Cats love it and chase it.
Good
cats like it.
Came very quickly very small and perfect for the cat.A highly recommended store.I will definitely be buying from them again
My cat likes it, it is definitely a very good toy. I will buy another one when it wears out because my cat likes it
Dog likes it cat loved the bag it come in
Very nice n my cat loves it
My cat absolutely loves this. I don't know why but she will play with it all day long lol. Will probably get her a couple more cause i don't see this lasting that long lmao