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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Super good, good quality, and works perfectly. It is the same as the photo
The product delivers what it promises. For those with doubts about this collar, it has a good intensity adjustment, allowing for the use of electrical stimulation almost imperceptibly. However, it does not have the function to adjust the stimulation intensity while the button is pressed, meaning you need to release the button, adjust the intensity of the stimulation, and press it again. This is the big difference compared to other professional necklaces on the market. Still, it's worth the cost-benefit.
Immediate shipment after ordering and receipt well before the announced 10 days. Compliant product and perfectly packaged. Very reliable seller that I recommend.
perfect ... does its job. They are powerful, good vibrations for electric shock, not tested yet.
Fantastic, made a hell of a difference with my olde english bulldogge, finally starting to listen.
*this is the best training collar for multiple dogs! I have tried 5 other brands, but with them in order to switch channels between dog's you must cycle by pressing the buttons repeatedly or by holding the button down for a period of time? With this collar you only need to slide a switch... I take my pups everywhere on my mtn bike and they are in the creeks/river's and brush! The water resistance and durability is great! You can get a cheaper one, but i feel like i got a deal! The extra few dollars are worth it!
Thank you! As described.
Fits great
The quality is very decent, the packaging is very reputable, I’m not ashamed to even give it as a gift, I’m very pleasantly surprised, everything works, I liked that the sound signal is adjustable in tone altitude, not volume, almost to ultrasound. I recommend both the seller and the product at 100%.
Everything OK
The collar is excellent, the weakest level of electricity is like being stung by a mosquito, but my dog reacts well to vibrations and even to the lowest levels of electricity. I can't imagine how strong the highest levels must be. I'm also teaching him to sound. We haven't tested the range, but I've been training him with it for a week and he reacts beautifully, the collar holds it in place nicely and everything works as it should. I miss the button for a one-time boost in case of disobedience, but we solved that by using vibrations and when he disobeys, an electric impulse comes. But the dog needs to be trained properly so that he understands how to react to it, not just put it on him and that's it. I'm satisfied and the package arrived quickly, I recommend the seller and the collar.
Product quality is nice. Functions work well. If your dog is a piece of Shock 5 is enough. I used it 2 times after the shock mode, there is no need
Looks good haven’t yet done a full test the manual seems pretty good and plenty of videos on you tube
Seems very good quality. I haven't used the collar yet. There is no ear for a leash clasp. Except that everything is great. 4 stars just for the lack of an ear in the collar