SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mungoya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few items did not arrive, but I received a refund quickly. Everyone is satisfied 👍 👍 👍 👍 💚 🧡 🩵 🩵 ⭐️ 🍀 👍 👏 👏 👏 👏 👏 👏 👏 😊 😊 😊 🥰 🥰 😖 💛 🤎 ✨ 😇 😇 🍀 🍀 🍀 🍀
Excellent product, as described.
Great quality, fast shipping!
I ordered 2 packages, one of them had 9 pacifiers instead of 10
I am very satisfied with my purchase on AliExpress! The product arrived in good condition, well packaged, and within the estimated time. The quality has exceeded my expectations considering the price, and it fulfills all the functions described in the publication. Communication with the seller was clear and fast, they answered all my questions before shipping. Furthermore, the package tracking was precise and I could see each stage of the shipment without any issues. Without a doubt, it is an excellent option for those looking for a variety of products at a good price. I recommend reading the description carefully and checking the reviews of other buyers to ensure what you are purchasing. In my case, I would buy from this seller again and continue exploring more products on the platform. Very good purchasing experience, totally worth it!
Great!!! !
Wow, this is great. Even if kids ask, it won't hurt their teeth and it doesn't tear easily, which is reassuring. When feeding, you can refer to this. If you buy a large one and the amount is small, you can cut it and use it. It's not very difficult to clean and it's suitable for children.
I bought it for feeding the lizard. I bought it because I thought it would hurt because the needle tip keeps hitting the water every time, but the price is the best and the quantity is large, so I bought it! Some products are said to cut the ends well according to their purpose, and this one seems to be able to do that too. However, the neck part is shorter than expected, so even if you cut it, the difference in length might not be significant.
I was looking forward to it, they look great now we will have to use them to see how it works but it is totally recommended.
cool thanks
Good
I was worried that it might fit my Geco snake feeding injector, but it fits well regardless of its capacity. It is made of silicone, so it is soft and feels thin.
Just what i needed, excellent
Received, thank you very much